sounds like that could be part of the reason the support desk sucks so much

 

actually it appears the support desk has vastly improved since using FB as an interface/sounding board - before that they didn't have but 2-3 people trying to answer the phones all day. Can only talk to one person at a time. But put it in an online forum, and you can work multiple issues in less time, and streamline processes/delegate responsibilities.

I run a helpdesk, and guarantee I could have tons better production numbers if more people would use our well-built chat interface than insisting on calling in about issues.

 

when I ordered with them, I knew that it was going to take a few weeks to get my HID's. so i didn't stress by waiting for the lights to come in. It took about 4 weeks, but everything works.

 

Has anyone tried these folks? They seem cheap, but I don't know if good feedback = good product.

Link