Auctmart complaint and rant
#1
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I'm not really one to complain about companies, or give bad reviews, but this time i feel i should at least share my experience with you guys.
So i finally got around to cleaning the bike, and as i was washing it down, all the scratches and scrapes on it kind of got to me. I want to get a full set, and even though i originally wanted to go with Delkevic, i decided to go with Auctmart because the price seemed the most compelling.
I emailed them asking for a quote for a Red/Black 01 CBR F4i set with shipping, and i asked if they could give me a price with levers, and turning signal mirrors. I got a reply saying the price will be $560! I was really excited, and happy, that'd be a pretty good price, saving me a few bucks.
Then they clarified saying that's only for the fairings, and the mirrors would be an extra $9. I replied asking about levers, and they said that'd be an extra $40! Wtf!?
I go to their website page and see that fairings are $309+$225 shipping, that's $534. I email them stating that on ebay it's 534, and you're now quoting me $560. What's the change.
They ignore me, and don't answer the question whatsoever. They reply within 5-10 minutes, which is great, but on this question, no response. I emailed them the next day asking, they avoid the answer, and ask about lever choices.
This to me is a huge miscommunication, and only shows a poor representation of them. I really expected better from them, and would rather pay more to delkevic, and have a better experience and a support that doesn't avoid questions.
Sorry about the length, but i was a bit ticked. I'd love to hear any feedback from you guys, and if Auctmart reads this, what's up guys? What's your explanation for this?
So i finally got around to cleaning the bike, and as i was washing it down, all the scratches and scrapes on it kind of got to me. I want to get a full set, and even though i originally wanted to go with Delkevic, i decided to go with Auctmart because the price seemed the most compelling.
I emailed them asking for a quote for a Red/Black 01 CBR F4i set with shipping, and i asked if they could give me a price with levers, and turning signal mirrors. I got a reply saying the price will be $560! I was really excited, and happy, that'd be a pretty good price, saving me a few bucks.
Then they clarified saying that's only for the fairings, and the mirrors would be an extra $9. I replied asking about levers, and they said that'd be an extra $40! Wtf!?
I go to their website page and see that fairings are $309+$225 shipping, that's $534. I email them stating that on ebay it's 534, and you're now quoting me $560. What's the change.
They ignore me, and don't answer the question whatsoever. They reply within 5-10 minutes, which is great, but on this question, no response. I emailed them the next day asking, they avoid the answer, and ask about lever choices.
This to me is a huge miscommunication, and only shows a poor representation of them. I really expected better from them, and would rather pay more to delkevic, and have a better experience and a support that doesn't avoid questions.
Sorry about the length, but i was a bit ticked. I'd love to hear any feedback from you guys, and if Auctmart reads this, what's up guys? What's your explanation for this?
#3
#5
![Default](/forum/images/icons/icon1.gif)
What a shame too, i actually wanted to buy new fairing from them.
As for them being Chinese, i don't think that's the case, i think it's just how they dealt with their business.
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