Bad Vibe from Delkevic
#1
Bad Vibe from Delkevic
I had heard about a company called Delkevic from another thread, about how great their customer service was and their fairing products. I, however have had completely the opposite experience.
On October 28, I placed an order from Delkevic for a 2004 Honda CBR600rr unpainted black tail faring. That same day I was billed for the order, as it had shown up on my credit card statement. I had also received an email confirming my order on October 28.
It has been five days since I placed the order from the Delkevic website. Since then I have received no additional emails with shipping or order processing statements. So I decided to call the telephone number provided in my confirmation emails to see what was going on. The provided number was no longer connected. What?!?!?
So I went onto their website and sent in a inquiry stating my troubles with their order processing. I found a phone number, that actually connected but not directly. After dialing the number, a woman answered from "Phil's Cycles," not Delkevic. I asked for the Delkevic company and was then transferred.
When the next person answered, I told them that I had placed an order with them last week for a tail fairing and had not received any further information, but I had been charged for the purchase. The women asked for my name and product information to look up the problem. After confirming the product I had purchased she then told me that they were out of stock of the black unpainted tail fairing. She then asked me if I had gotten an email stating that they were out of stock in the unpainted black and that the only thing they had was the white unpainted tail fairing. No, I had not received anything further from their confirmation email. She then asked if that was the product I wanted, and because I was tired of waiting I just confirmed that I will take the white one. She explained that the item should be delivered by Friday via UPS Ground.
So far this company has delivered a negative reputation. I had hoped I would have faced no problems because their items were fairly priced and were in the United States. Hopefully I will receive a tail fairing on Friday, with no further problems.
On October 28, I placed an order from Delkevic for a 2004 Honda CBR600rr unpainted black tail faring. That same day I was billed for the order, as it had shown up on my credit card statement. I had also received an email confirming my order on October 28.
It has been five days since I placed the order from the Delkevic website. Since then I have received no additional emails with shipping or order processing statements. So I decided to call the telephone number provided in my confirmation emails to see what was going on. The provided number was no longer connected. What?!?!?
So I went onto their website and sent in a inquiry stating my troubles with their order processing. I found a phone number, that actually connected but not directly. After dialing the number, a woman answered from "Phil's Cycles," not Delkevic. I asked for the Delkevic company and was then transferred.
When the next person answered, I told them that I had placed an order with them last week for a tail fairing and had not received any further information, but I had been charged for the purchase. The women asked for my name and product information to look up the problem. After confirming the product I had purchased she then told me that they were out of stock of the black unpainted tail fairing. She then asked me if I had gotten an email stating that they were out of stock in the unpainted black and that the only thing they had was the white unpainted tail fairing. No, I had not received anything further from their confirmation email. She then asked if that was the product I wanted, and because I was tired of waiting I just confirmed that I will take the white one. She explained that the item should be delivered by Friday via UPS Ground.
So far this company has delivered a negative reputation. I had hoped I would have faced no problems because their items were fairly priced and were in the United States. Hopefully I will receive a tail fairing on Friday, with no further problems.
#2
I am pleased with my recent experience with them, although there were some oddities. I got 3 emails with receipts of one kind or another in them, and all for different amounts and even in different currencies! The correct amount seems to have been charged, though. Sadly, I got an incorrect product in the box, but they sent the correct part the same day I notified them of the error. So, I can't complain. Sorry for your troubles.
#3
Yeah I received an email from their customer service after I sent in the inquiry. He told me differently from the person I spoke on the phone with. He claimed I would have the product on or before November 11th. He also confirmed I would be getting an unpainted black tail section while the person on the phone told me they were out of stock. If I get two products for the price of one, that's their loss.
#4
The stuff they sale comes from china, i ordered my tail sectin about 2 weeks ago and went through this.
They may say its in stock but that's just BS, it comes from china and takes about 2 weeks from the day ordered for you to receive it. Good news is that my tail fit perfectly and actually seems to be as good quality as OEM. Only problem i had was the rear set of bolt holes were a tiny bit small and had to drill out one hole a bit more. Other than the one bolt hole everything lined up perfectly and fit just right.
It fit good enough that i will be ordering my entire fairing kit from them in January. Don't too much mind the 2 week wait....beats a month wait on the other china fairings off E-bay.
They may say its in stock but that's just BS, it comes from china and takes about 2 weeks from the day ordered for you to receive it. Good news is that my tail fit perfectly and actually seems to be as good quality as OEM. Only problem i had was the rear set of bolt holes were a tiny bit small and had to drill out one hole a bit more. Other than the one bolt hole everything lined up perfectly and fit just right.
It fit good enough that i will be ordering my entire fairing kit from them in January. Don't too much mind the 2 week wait....beats a month wait on the other china fairings off E-bay.
Last edited by bigboi18184; 11-06-2010 at 10:08 PM.
#5
The stuff they sale comes from china, i ordered my tail sectin about 2 weeks ago and went through this.
They may say its in stock but that's just BS, it comes from china and takes about 2 weeks from the day ordered for you to receive it. Good news is that my tail fit perfectly and actually seems to be as good quality as OEM. Only problem i had was the rear set of bolt holes were a tiny bit small and had to drill out one hole a bit more. Other than the one bolt hole everything lined up perfectly and fit just right.
It fit good enough that i will be ordering my entire fairing kit from them in January. Don't too much mind the 2 week wait....beats a month wait on the other china fairings off E-bay.
They may say its in stock but that's just BS, it comes from china and takes about 2 weeks from the day ordered for you to receive it. Good news is that my tail fit perfectly and actually seems to be as good quality as OEM. Only problem i had was the rear set of bolt holes were a tiny bit small and had to drill out one hole a bit more. Other than the one bolt hole everything lined up perfectly and fit just right.
It fit good enough that i will be ordering my entire fairing kit from them in January. Don't too much mind the 2 week wait....beats a month wait on the other china fairings off E-bay.
How much did it cost you to get it painted?
#6
My bike is black and red/white so i left it the color it came and just put it on. Will be ordering a full kit in my factory color scheme in Jan. Havent seen anything as good quality as this ever though, its abs plastic or such and not the fiberglass stuff i see alot of.
Last edited by bigboi18184; 11-07-2010 at 07:44 PM.
#7
#8
Not knocking them though cause the quality is excellent, but don't lie to me on the phone and say my item is in stock when it is NOT.
#9
I know their fairings are from "over seas." I live kinda near there in Colorado, gonna dodge some shipping fees i hope.
#10