This company sucks. I call to check on my order and the line is constantly busy. When I do get through I get put on hold for 10 minutes. Finally after getting a live person, I'm being told that the order I placed 2 DAYS AGO is in LINE to be processed and will take another 3 DAYS before it even ships. Unf*cking believable!

With all the competition this company has, I just hope they don't go outta business before I get the helmet!

I would think twice about doing business with them.

 

sorry about your luck on this, but appreciate you letting us know....maybe you can help someone else avoid that problem

 

hmm... that's weird because i know several guys who took advantage of their "buy a helmet get a free jacket" deal and they were very pleased with what they got.

 

That promo they are running is a good deal and so it the HJC AC-12 helmet for $179.00 that I am waiting on. However from a customer service standpoint , they suck. I buy tons of stuff online from various companies and having merchandise shipped same day or next day has been the norm for sometime.

I would have gladly paid the extra $50 and bought the helmet somewhere else had I known it was going to take a week just to process the order. It's got the feel of a couple of knucklehead's operating out of their Mom's garage.

 

Well, after waiting a week for the order to be processed I called and cancelled it. I'm done with MotoXoutlet.

I hung up with them, called www.newenough.com because of a recommendation I read on this forum. I ordered the helmet yesterday, it is being drop shipped direct from their supplier today and I will have it by Thursday. Man, it feels good to be treated like a customer who wants to spend some money.

 

I know how you feel man. I was waiting for my order to arrive but after a couple of days waiting, I called to see the status of my order and they said that the jacket that I ordered didn't have the XL size. I was like what the **** u know. I ordered the buy a jacket get a free helmet deal. And whne you were out you guys didn't call me to let me know. I was pissed. So they offer me another jacket that was XL and on the deal package. I needed so bad so I had to get them from them. So overall I wasn't really satisfied with the customer services at all.

 

I just bought a 2 bros exhaust from them. I ordered it on july 3rd and its finally supposed to get here on friday. The crappy thing is that they wait like 6 days to even put the order in to their supplier. It only takes 3 days top for the product to get to me. This is the last time I'll do buisness with them.

 

Thanks for the info on MotoX, I was about to order some stuff from them.

 

Took a long time just to get where I could post but it's worth it if it tells people to stay away from MOTOXMALL. I orderd tire kit for my 4 wheeler for a big ride this week end on sunday of last week. I didn't recieive anything from them about a tracking number. I finally called tuesday and got a person that could barely speak english. I called back and got same person. I finally got thru to her what I was looking for, gave her my order number. She said she would get back to me. never did. After a little research I find they have a store in Cal. There are three people working there. I talked to a man ( spoke a litte better english) said my order was not place because they didn't make the rim I wanted for a artic cat but they had already charged my account. I ask why I had not been informed, he couldn't answer. He wanted more money for tires/rims that would fit. I cancelled and now I am out $620.00 until dispute is settled. Bank is handling it now, BUYERS BEWARE MOTOXMALL IS A JOKE.