Since I am figure challenged, I asked AGV to make a custom jacket for me. My first email to them and respons from them is dated back to March 22. They first lost my measurements, or they said it did not come through their website. Then they told me I have to pre-paid for it, so I did on May 2nd. I've been asking about the status of production and they do not respond at all. I know they will not just take my money, but their customer service sucks big time. I wish I am normal size human....

Also... I just found this pic. I feel there is something wrong with this pic. This is a company who says "designed by riders for riders"

 

Response from them to my sort of irritated feeling email.

 

That sucks that it's taking so long for you to get info about your jacket. I actually worked as an intern at AGV Sport for a summer a few years back and I can tell you that they aren't the most organized company out there (don't get me wrong they do make solid products). They also hire a lot of international students as interns which is probably why that email response wasn't perfectly clear. Your best bet is to bug them often, there was always a lot going on when I was there so I wouldn't be suprised if they forget to get back to you. I would email them frequently for updates and even give them a call, I know the 1-800 number on their website goes right to the office, you could probably even speak with Elena in person! The owners name is Michael Parrotte, but it's usually pretty hard to get in touch with him.

As for the "designed by riders for riders" bit, it's mostly true, there were only a couple of interns there with me that didn't ride and most of their internships weren't directly related to any of the gear AGV Sport makes. Although, I wish the girl in the pic worked there when I did .

 

I talked to Elena once or twice before. It was hard to communicate with her italian accent and my japanese accent. lol I am waiting patiently because I know they can make me a good jacket. Otherwise, I would have told them to give me refund..

 

Update: she said my jacket should be done by end of this week or early next week, and another week of shipping time to get here. So I guess another 3 weeks

 

I still do not have this jacket yet. last I heard was 2 weeks ago saying that pattern person who is working on my jacket is out sick and won't be back until the following week. Never heard form them again...

update: she just sent me email saying that I should have it next week Wed.

 

My Long waited jacket finally came today. They made exactly the way I told them too. It was a loooooong irritating wait, but now I feel it was worth it. I let them put their logo on collar and sleeves.

 

sharp looking jacket!

 

Nice, Yum!

 

Jacket looks sweet! Im partial though, because mine looks very similar