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Motorcycle Superstore RANT

  #1  
Old 07-02-2012, 03:13 AM
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Default Motorcycle Superstore RANT

I didn't want to put "Motorcycle Superstore SUCKS" as the title because then I couldn't change it later to something a little less blunt.

However, they do suck and all the crap I've been going through lately is really starting to get to me.

I get screwed over on two sets of fairings, then there was all the confusion with my MSF (which worked out just fine, but still really frustrating). AND NOW THIS.

So let me explain.

I recently have switched gears, I bought a brand new 2012 CBR250R. Very excited and take delivery on Tuesday.

I bought all my gear last week, I bought my helmet, gloves, a bit more armor for my jacket, and boots from RevAilla on Tuesday morning. I got all the stuff on Thursday with free shipping, can't be that!

So, I decided to order my pants at Motorcycle Superstore and save $20 from RevZillas price and RevZilla only had the non-perforated model of the pants I was getting in my size, MSS said they had the perforated ones in my size though so I ordered there and saved $20.

Anyways, on my order it says expected delivery of 6/29/12 which was Friday, 1 day more, but that's fine with me I can wait since I don't have my bike yet.

So I wait on Friday for the UPS man to show up...and he doesn't.

So Saturday I go onto the MSS site and get a live chat person to talk to, give them my number and go from there.

So, basically the person tells me..."Oh, we don't have those, they're on the way to our warehouse but we don't know when we'll get them" so we went back and forth for a few minutes, and let me tell you, the people at MSS cannot type, it took 5 or more minutes to get a response sometimes.

So I was told that they didn't have them, didn't know when they would, BUT if they got them Monday the earliest I would have them is...Thursday.

So, I was pretty angry, I was planning to ride down to Mass on Thursday...now I can't since I don't have my pants to use and my mom won't let me ride without full gear (which is fine with me).

So, I tell her that's unacceptable and I either want to be comp'd the upgrade charge to a similar pant, and then comp'd the shipping fee to get them here for Thursday.

Well, I knew that wasn't going to happen, but you have to start somewhere with negotiations, right?

Anyways, after 30 minutes of going back and forth she basically tells me to pound sand, they will pay $9.99 of the $19.99 shipping upcharge and good luck with anything else.

I tell her that her company screwed up and listed the item on the website as in stock, when it clearly was not in your stock and you told me that!

So I ask for a manager/supervisor and apparently at Motorcycle Superstore they don't let you talk to any supervisors, oh no...you give them your number and they call you back in 24-48 hours!

Well guess what, in 48 hours it'll be past the ship out time for UPS on Monday and I won't be getting anything shipped overnight IF you get the pants in on Monday.

So, I argue with her, she is chatting with the supervisor but I can't chat with him online or on the phone.

So that's where I'm at. I don't have my riding pants, they lied and told me they were in stock when they clearly weren't and the kicker of it all...I HAD TO CONTACT THEM. They didn't send me an e-mail or do anything to notify me of that, the expected delivery date is still 6/29/12.

NEVER again will I order there, and I suggest you don't either, they're a joke. What kind of company can you not wait to be put through to a supervisor? Are they that bad that the supervisors are backed up from complaints?

Also, they have multiple BBB ratings, and the one on their site says A+ but the first one on the BBB site is a C- and says they're not accredited.
 
  #2  
Old 07-02-2012, 06:49 AM
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i order from MSS all the time, never had any issues. i live in indiana and their warehouse is in Louisville, so i always get what i ordered in the next day or two.

as for the "in stock" issue
there could be various reason for that.
it could be as simple as a box being mislabeled.
or someone could have ordered the pants a little sooner then you did, their payment had not cleared yet so they were still in stock, blah blah blah, you get the idea?

as for their customer service, not real sure. never had any issues with them to speak of.

how much were the pants anyway? any order over $90 ships for free.

idk what ratings youre looking at, but all that ive seen have been great. and they are great with returns.

just my 2c
 
  #3  
Old 07-02-2012, 10:22 AM
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I had similar experience from them. I ordered a helmet, got to me in three days. Next order took more than a week to get when it all was in stock. I was a little disappointed, but I didn't let it bother me. If you want something now, walk into a store and pay for it. If you want to get it cheaper, be ready to wait for it. Welcome to mail order. This applies to everything, priority costs more. If you're going to continue ordering online, things will happen to your orders. Get used to it, and be patient. Your order will get there when it gets there. Getting all worked up to people on the phone making next to nothing and barely supporting their families, does nothing to help the situation. In fact, it makes them less willing to help in whatever way they even can. They did nothing to your order to cause the problem and don't deserve to be treated poorly for something out of their control.

I know your frustrated. It seems the motorcycle gods have been crapping on you lately. They are testing you. Soon you will have their blessing. You just need to prove yourself worthy...

In the meantime, don't dwell on things you can't control.
 

Last edited by 74demon; 07-02-2012 at 10:24 AM.
  #4  
Old 07-02-2012, 12:59 PM
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Well, I don't really have any gear stores around me, only Whitehorse Gear which doesn't have many if any leather pants or else I would have.

Don't get me wrong, I've made hundreds of online purchases, this has happened before but when it does I am always notified right away. I wouldn't have minded so much if I had been notified, I could have canceled the order and gone somewhere else, no big deal. However when the company knows that's the case, because when I talked to them it took her no time to tell me that AND they don't send me any information and leave it for me to contact them about it?

That's poor business.

And offering half of the shipping upcharge? I think they should be paying all of it, they'll still make a profit.
 
  #5  
Old 07-02-2012, 02:19 PM
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It just business, and the way they do it. Now you know what your dealing with if you ever order from them again. The best way to handle it is to be as nice as you can be to the girls on the phone, then send an nice email to the management describing your experience after your order is complete. Being nice and reasonable will get you further than being demanding.
 
  #6  
Old 07-02-2012, 05:14 PM
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And it's now been 48 hours and no phone back as promised.

Definitely not happy with their service.

Won't be going back to them for anything, ever.
 
  #7  
Old 07-02-2012, 06:07 PM
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Definitely not happy with their service.
Won't be going back to them for anything, ever.


Write the highest up management, and tell them that. Nicely....
They may care or they may not. It's all you can do.
Get on with your life and enjoy the new bike.
 
  #8  
Old 07-09-2012, 02:29 PM
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Another week gone, still no gear.

But here's more information...

I called the 30th (day after expected delivery date) and talked to somebody, was told I can't be put through to manager. Long story short we "worked" out a deal where they'd comp half the shipping upgrade (a whopping $9.99 on their end) and I'd pay the other $10.00. Well, that wasn't going to fly with me, so I said no.

I was told a supervisor would call me back in 24-48 hours. So she calls me back 4 days later (96 hours) on the 3rd but I'm working...so I couldn't talk, she says okay and offers to call me the next day and we set up a time (around noon). Wouldn't you know it, no phone call! I know it was the fourth, BUT she offered to call me and she told me she would, she's a supervisor for gods sake. So, no call on the 4th, and I forget if she left me a message on the 5th or 6th, but she never got a hold of me, I have this thing called work (crazy, right?).

So I listen to her message, she gives me a number to call her at and an extension. So today I had time to give her a call. But while getting the number off my voicemail I hear that the item was on backorder and she has a "deal" for me. Well I called her, andddd no answer, great. It's Monday, you should be working...you have weekends off probably! So anyways, right now my item is in limbo, but get this HERE IS THE KICKER! I got charged $19.99 for a shipping upgrade. Yeah, the entire $19.99, no half like they said either. EVEN THOUGH I made it 100% clear I DIDN'T WANT AN UPGRADE. They still charged me, and still no item even though I've paid for overnight shipping 100% now.

Realllllly unimpressed, I'm not ever going to do business there again, I suggest you all do the same.
 

Last edited by That Guy in Maine; 07-09-2012 at 02:42 PM.
  #9  
Old 07-09-2012, 02:34 PM
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Have you done what 74demon suggested?
 
  #10  
Old 07-09-2012, 03:07 PM
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Don't know who that is, seeing as they can't even put me through to a supervisor, I doubt they'll give me any info on their higher ups. I'll ask Joe or whatever the girls name is when she calls me back...if she calls me back.
 

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