Guys,



Just wanted to share my horrible experience with newenough.com. Basically, I ordered some sidi corsa air. I got the confirmation from them, but never got the goods. I emailed them twice and never heard from them. I called them and they claimed that my order slipped through the cracks.. hmm sounds fishy especially since they never responded to my emails.. guess the emails slipped through the crack as well.. here's my email correspondense with them.. don't shop there unless you don't want to get the order.





-----Original Message-----
From: RChoi90495
To: orders@newenough.com
Sent: Fri, 24 Mar 2006 15:24:49 -0500
Subject: Re: Americart id-2611 order:1904-1465-6465


To Whom it May Concern,

I have just canceled this order via the telephone. I was told that my order was misplaced and that my boots were never sent out. This is the worst online purchase experience that i have ever had. I will never buy anything from you and I will be sure to tell everyone i know how horrible your service is.

Thanks for waisting my time,

Robert Choi

-----Original Message-----
From: RChoi90495
To: orders@newenough.com
Sent: Thu, 23 Mar 2006 19:00:52 -0500
Subject: Re: Americart id-2611 order:1904-1465-6465


To whom it may concern,

I have not yet recieved any tracking information on this order. Please tell me when i can expect my purchase.

Thanks,
Robert Choi

-----Original Message-----
From: Rachel at New Enough <orders@newenough.com>
To: rchoi90495@aol.com
Sent: Thu, 16 Mar 2006 07:14:51 -0600
Subject: Re: Americart id-2611 order:1904-1465-6465


Dear Robert,

Thanks for shopping with us. The merchandise you ordered is in stock and will be shipped today. Shipping time estimates can be found here: http://www.newenough.com/info_pages/terms_shipping.htm We will arrange for tracking information to be sent directly to you from the carrier to confirm that your shipment has gone out.

Please let us know if we can help further.

Sincerely,

Rachel
New Enough MC Leathers
www.newenough.com
888-530-7351

----- Original Message ----- From: "Americart" <americart@cartserver.com>
To: <orders@newenough.com>
Cc: <ordercopy74@newenough.com>
Sent: Wednesday, March 15, 2006 11:45 PM
Subject: Americart id-2611 order:1904-1465-6465

> *Çredit Card Order # 1904-1465-6465 Received by Americart*
>
> Always verify price accuracy. Order from IP# 67.10.87.214
>
> Customer Status: new
>
> -------------------Payment Information---------------------
> Name on Card: Robert K Choi
> Card Type:
> Card Number: (16 digits stripped for security)
> retrieve at: https://www.cartserver.com/sc/lastsix.html
> Expiry Month: 01
> Expiry Year: 07
>
> -------------------Shipping Information--------------------
>
> Day/Night Phone: day
>
> --------------------Shipping Special-----------------------
> Driver Message: OK to leave on porch
>
> ---------------------Order Summary-------------------------
> Item Subtotal: $395.00
> Sales Tax: $30.61
> Shipping Cost: $0.00
> GRAND TOTAL: $425.61
> NOTE:Grand total includes sales tax.
>
> Shipping Method: FedEx Ground [77007]
> Shipping Weight: 5.00
>
> --------------------Special Instructions-------------------
>
> ------------------------Mailing List-----------------------
>
>
>
> -----------------Individual Item Breakdown-----------------
>
> Item Ref. Price ea. Qty. Description
> __________________________________________________ _________
> SDVCAB**** $395.00 1 Sidi Vertigo Corsa Air Boots
> Up to $12 free shipping allowance on this > item!
> -(BK46)
> Black, Size 46

 

LOL! I was going to blame your order mishap on the fact that you told them they suck first, then realized that you have them from last to first... [&:]

Too bad about your bad experience, but you're honestly the first person I've heard complain about them...I've never used them, so I can't agree.

 

I did order some gloves from them al ltho not 300 buxors i had a back order delay and had a minor issue but all in all losing an order is unaccecptable.

 

yea mang...they are usually really good...wonder what happened?
did they offer you anything as good measure?

 

yeah this is surprising because i know a few people who's ordered from them.. and only hear good things. sorry to hear what happened to you!

 

It only takes one f#ck up to screw you reputation in the business world. Its not the screwing up thats the big deal, its the non communication and non action.

 

I bought some Joe Rocket apparel from New Enough on two separate occasions and didn't have any issues. Sorry to hear about your experience. Customer service is key.