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How to be a good customer during a service call

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Old 02-15-2011, 11:53 AM
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Default How to be a good customer during a service call

  1. Do not be using narcotics when he arrives
  2. Do not demand additional work to be done while using narcotics at his arrival
  3. Do not call him back demanding to know why he left

Seriously some people are idiots. I've let a couple people slide on smoking weed when I get there, asking them to put it out so I don't smell like I was smoking it at my next job. But that's a favor for people that seem pleasant enough (or aren't so ****ed up I worry bout my safety). But then they act a dick, demanding I do work not on the work order?

Guaranteed I notify management that I left the job.

Call me demanding to know WTF??? And cussing out my Voicemail box???
GUARANTEED I blacklist your premises, requiring management to come with any tech for future service calls to ensure they're clean and sober... which means never since a supervisor ain't going thru the hassle
 
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Old 02-15-2011, 12:05 PM
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That's when you start sending contractors out instead, we all know they do the best work, right?

Every time I go out int he field and ride along with some of our I&R guys, we tend to find some work that just looks like crap, and every time the company guy mumbles something about those "damn contractors".
 
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Old 02-15-2011, 10:34 PM
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ha sounds like a ruff day
 
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Old 02-15-2011, 10:55 PM
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Considering all it'd take is a simple anonymous phone call to have to police at the door, I'd say you could make yourself feel better.
 
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